{"id":1030,"date":"2022-04-13T10:14:00","date_gmt":"2022-04-13T08:14:00","guid":{"rendered":"https:\/\/www.freelance.cz\/blog\/?p=1030"},"modified":"2022-04-13T14:12:14","modified_gmt":"2022-04-13T12:12:14","slug":"jak-zvladat-spolupraci-s-narocnymi-klienty","status":"publish","type":"post","link":"https:\/\/www.freelance.cz\/blog\/jak-zvladat-spolupraci-s-narocnymi-klienty\/","title":{"rendered":"Jak zvl\u00e1dat spolupr\u00e1ci s\u00a0n\u00e1ro\u010dn\u00fdmi klienty"},"content":{"rendered":"\n<p>Spolupracujete s&nbsp;n\u00e1ro\u010dn\u00fdm klientem, nebo v\u00e1s pr\u00e1v\u011b oslovil potenci\u00e1ln\u00ed klient, u kter\u00e9ho v\u00edte, \u017ee to nebude jednoduch\u00e9? Nau\u010dte se s&nbsp;takovou situac\u00ed pracovat tak, aby ob\u011b strany nakonec byly spokojen\u00e9.<\/p>\n\n\n\n<p>Pokud jste se zat\u00edm nesetkali s&nbsp;obt\u00ed\u017en\u011bj\u0161\u00ed spoluprac\u00ed, spolehn\u011bte se na to, \u017ee to d\u0159\u00edv nebo pozd\u011bji p\u0159ijde. I kdy\u017e \u0159ada zam\u011bstnanc\u016f odch\u00e1z\u00ed na volnou nohu s&nbsp;vidinou, \u017ee nebude muset jednat s&nbsp;nep\u0159\u00edjemn\u00fdmi lidmi, nen\u00ed to tak docela pravda. A je jen na v\u00e1s, jestli s&nbsp;nimi dok\u00e1\u017eete vyj\u00edt tak, aby ob\u011b strany dostaly to, co dostat cht\u011bj\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Co si p\u0159edstavit pod pojmem n\u00e1ro\u010dn\u00fd klient?<\/h2>\n\n\n\n<p>Pro ka\u017ed\u00e9ho m\u016f\u017ee n\u00e1ro\u010dn\u00fd klient znamenat trochu n\u011bco jin\u00e9ho. Zat\u00edmco pro nov\u00e1\u010dky na voln\u00e9 noze bude m\u00edt dan\u00fd klient nesmysln\u00e9 n\u00e1roky, pro ost\u0159\u00edlen\u00e9ho specialistu jsou jeho po\u017eadavky naprosto standardn\u00ed.&nbsp;<\/p>\n\n\n\n<p><strong>Obecn\u011b bychom za t\u0159ec\u00ed plochy vyp\u00edchli n\u00e1sleduj\u00edc\u00ed situace, kdy klienti:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>maj\u00ed pocit, \u017ee v\u010dera bylo pozd\u011b a cht\u011bj\u00ed v\u0161e ide\u00e1ln\u011b hned,<\/li><li>maj\u00ed pocit, \u017ee budete na p\u0159\u00edjmu 24\/7 \u2013 voln\u00e9 ve\u010dery a v\u00edkendy neuzn\u00e1vaj\u00ed,<\/li><li>rozporuj\u00ed va\u0161i odm\u011bnu,<\/li><li>nemaj\u00ed jasnou vizi a v\u00fdsledek v\u017edy cht\u011bj\u00ed p\u0159ed\u011blat,<\/li><li>\u0159e\u0161\u00ed ka\u017ed\u00fd detail a ne\u0161et\u0159\u00ed kritikou,<\/li><li>st\u00e1le m\u011bn\u00ed po\u017eadavky a zad\u00e1n\u00ed.<\/li><\/ul>\n\n\n\n<p>I kdy\u017e se na prvn\u00ed pohled zd\u00e1, \u017ee s&nbsp;takov\u00fdm \u010dlov\u011bkem je prost\u011b nejjednodu\u0161\u0161\u00ed nespolupracovat, nen\u00ed to jedin\u00e9, a hlavn\u011b ani optim\u00e1ln\u00ed, \u0159e\u0161en\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Pro\u010d odm\u00edtnut\u00ed zak\u00e1zky nen\u00ed v\u017edy \u0159e\u0161en\u00ed<\/h2>\n\n\n\n<p>S&nbsp;n\u00e1ro\u010dn\u00fdm klientem se nab\u00edz\u00ed jednoduch\u00e9 \u0159e\u0161en\u00ed \u2013 p\u0159enech\u00e1n\u00ed zak\u00e1zky jin\u00e9mu <a href=\"https:\/\/www.freelance.cz\/freelanceri\">freelancerovi<\/a>. Jen\u017ee odm\u00edt\u00e1n\u00ed <a href=\"https:\/\/www.freelance.cz\/projekty\">zak\u00e1zek<\/a>, pokud m\u00e1me voln\u00e9 kapacity, nen\u00ed ide\u00e1ln\u00ed. Opakovan\u00e9 odm\u00edt\u00e1n\u00ed m\u016f\u017ee m\u00edt za n\u00e1sledek, \u017ee v\u00e1s <strong>lid\u00e9 p\u0159estanou doporu\u010dovat<\/strong>, p\u0159\u00edpadn\u011b vy\u0161lete sign\u00e1l, \u017ee na nov\u00e9 zak\u00e1zky nem\u00e1te kapacity a <strong>potenci\u00e1ln\u00ed klienti v\u00e1s p\u0159estanou oslovovat<\/strong>.<\/p>\n\n\n\n<p>P\u0159itom i kdy\u017e je s&nbsp;n\u011bk\u00fdm zpo\u010d\u00e1tku n\u00e1ro\u010dn\u011bj\u0161\u00ed domluva, nemus\u00ed to nutn\u011b znamenat, \u017ee po tro\u0161e lad\u011bn\u00ed nenajdete spole\u010dnou \u0159e\u010d.<\/p>\n\n\n\n<p>Ka\u017edop\u00e1dn\u011b pokud je protistrana hrub\u00e1, neuctiv\u00e1 nebo se v\u00fdrazn\u011b rozch\u00e1zej\u00ed va\u0161e mor\u00e1ln\u00ed hodnoty, nen\u00ed va\u0161\u00ed povinnost\u00ed pro takov\u00e9ho klienta pracovat. Pod\u00edvejte se i na dal\u0161\u00ed p\u0159\u00edpady, <a href=\"https:\/\/www.freelance.cz\/blog\/odmitani-zakazek-kdy-dava-smysl-a-jak-se-s-nim-popasovat\/\">kdy naopak odm\u00edt\u00e1n\u00ed zak\u00e1zek d\u00e1v\u00e1 smysl<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Prvn\u00ed krok k&nbsp;\u0159e\u0161en\u00ed: Nastavte spr\u00e1vn\u011b komunikaci<\/h2>\n\n\n\n<p>Naprost\u00e1 <strong>v\u011bt\u0161ina pot\u00ed\u017e\u00ed p\u0159i spolupr\u00e1ci je zp\u016fsobena nedostatkem informac\u00ed<\/strong>. Zat\u00edmco v\u00e1m klientovy po\u017eadavky p\u0159ijdou naprosto nere\u00e1ln\u00e9, on mo\u017en\u00e1 ani nev\u00ed, \u017ee chce n\u011bco mimo va\u0161e \u010dasov\u00e9, finan\u010dn\u00ed i profesn\u00ed mo\u017enosti. Proto je d\u016fle\u017eit\u00e9 hned na za\u010d\u00e1tku spolupr\u00e1ce zjistit, co klient o\u010dek\u00e1v\u00e1, a d\u00e1t mu zp\u011btnou vazbu v&nbsp;tom, co mu realisticky m\u016f\u017eete nab\u00eddnout.<\/p>\n\n\n\n<p>V&nbsp;t\u00e9to f\u00e1zi <strong>je d\u016fle\u017eit\u00e9 naslouch\u00e1n\u00ed a tak\u00e9 empatie<\/strong>, abyste l\u00e9pe porozum\u011bli pot\u0159eb\u00e1m a o\u010dek\u00e1v\u00e1n\u00edm protistrany, a t\u00edm sn\u00ed\u017eili mo\u017enost nedorozum\u011bn\u00ed. Naslouch\u00e1n\u00edm tak\u00e9 zjist\u00edte, s&nbsp;jak\u00fdm typem klienta m\u00e1te tu \u010dest. Jestli se jedn\u00e1 o perfekcionistu, kter\u00fd by nad v\u00e1mi nejrad\u011bji st\u00e1l b\u011bhem cel\u00e9ho projektu, nebo je to sp\u00ed\u0161 sn\u00edlek, kter\u00fd pot\u0159ebuje vr\u00e1tit zp\u011bt do reality. Ka\u017ed\u00fd klient jde do spolupr\u00e1ce s&nbsp;t\u00edm, \u017ee dostane za svoje pen\u00edze to nejlep\u0161\u00ed. A vy zas d\u011bl\u00e1te svou pr\u00e1ci nejl\u00e9pe jak um\u00edte. Jen je n\u011bkdy trochu n\u00e1ro\u010dn\u011bj\u0161\u00ed se dopracovat ke shod\u011b, kdy to ob\u011b strany vn\u00edmaj\u00ed stejn\u011b.<\/p>\n\n\n\n<p><strong>TIP:<\/strong> <a href=\"https:\/\/www.freelance.cz\/blog\/komunikujte-efektivne-naucte-se-vyjednavat\/\">Nau\u010dte se vyjedn\u00e1vat<\/a> a u\u0161et\u0159ete sob\u011b i klientovi spoustu \u010dasu a nerv\u016f.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Zjist\u011bte preferovan\u00fd zp\u016fsob komunikace<\/h2>\n\n\n\n<p>U n\u011bkter\u00fdch klient\u016f se domluva m\u016f\u017ee zd\u00e1t obt\u00ed\u017en\u00e1 proto, \u017ee jste nena\u0161li zp\u016fsob komunikace, kter\u00fd jim vyhovuje. Pro n\u011bkoho je t\u011b\u017ek\u00e9 vyj\u00e1d\u0159it se p\u00edsemn\u011b tak, aby vystihl o\u010dek\u00e1v\u00e1n\u00ed i rozsah pr\u00e1ce, jin\u00e9mu zas naopak d\u011bl\u00e1 probl\u00e9m vyj\u00e1d\u0159it se dost jasn\u011b \u00fastn\u011b a rad\u011bji v\u0161e p\u00ed\u0161e.<\/p>\n\n\n\n<p><strong>Prvn\u00ed setk\u00e1n\u00ed<\/strong> napl\u00e1nujte ale tak jako tak rad\u011bji <strong>osobn\u011b nebo p\u0159i callu<\/strong> (nap\u0159\u00edklad p\u0159es <a href=\"https:\/\/meet.google.com\/\">Google Meet<\/a>), abyste se l\u00e9pe poznali, dal\u0161\u00ed komunikaci pak u\u017e klidn\u011b p\u0159eve\u010fte do p\u00edsemn\u00e9 roviny, pokud je to pro klienta jednodu\u0161\u0161\u00ed.<\/p>\n\n\n\n<p><strong>TIP:<\/strong> Pokud zvol\u00edte \u00fastn\u00ed domluvu, <strong>v\u017edy si v\u0161e n\u00e1sledn\u011b v&nbsp;bodech potvr\u010fte i p\u00edsemn\u011b<\/strong>, abyste v&nbsp;ruce m\u011bli d\u016fkaz pro p\u0159\u00edpadn\u00e1 nedorozum\u011bn\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ur\u010dete si pravidla<\/h2>\n\n\n\n<p>Vymezen\u00ed pravidel hned na za\u010d\u00e1tku spolupr\u00e1ce byste m\u011bli \u0159e\u0161it u v\u0161ech klient\u016f, nejen u t\u011bch n\u00e1ro\u010dn\u00fdch. K&nbsp;tomu slou\u017e\u00ed <a href=\"https:\/\/www.freelance.cz\/blog\/podnikani-na-volne-noze-jake-smlouvy-potrebujete-a-co-musi-obsahovat\/\">smlouva<\/a>, kde v\u0161echny n\u00e1le\u017eitosti uvedete.<\/p>\n\n\n\n<p>Nezapome\u0148te klienta sezn\u00e1mit se sv\u00fdmi<strong> \u010dasov\u00fdmi mo\u017enosti<\/strong> a dobou, kdy v\u00e1s klient m\u016f\u017ee zastihnout s&nbsp;p\u0159\u00edpadn\u00fdmi dotazy. Ur\u010dit\u011b nesm\u00ed chyb\u011bt ani <strong>odhadovan\u00fd term\u00edn<\/strong>, do kdy jste schopni pr\u00e1ci odevzdat.<\/p>\n\n\n\n<p>V&nbsp;r\u00e1mci ur\u010den\u00ed pravidel <strong>stanovte tak\u00e9 formu a v\u00fd\u0161i odm\u011bny<\/strong> \u2013 v&nbsp;p\u0159\u00edpad\u011b, \u017ee pracujete \u00fakolov\u011b, zahr\u0148te do toho i \u010das na mo\u017en\u00e9 p\u0159ed\u011bl\u00e1vky a uve\u010fte, jak\u00fd rozsah \u00faprav do t\u00e9to sazby je\u0161t\u011b spad\u00e1. Aby se nestalo, \u017ee kv\u016fli nespokojenosti klienta budete p\u0159ed\u011bl\u00e1vat projekt donekone\u010dna, co\u017e jen zbyte\u010dn\u011b povede k&nbsp;va\u0161\u00ed frustraci. <strong>Bezpe\u010dn\u011bj\u0161\u00ed je v&nbsp;tomto ohledu hodinov\u00e1 sazba<\/strong>, kde nebudete biti na tom, \u017ee jste podcenili n\u00e1ro\u010dnost. Pokud klient trv\u00e1 na dal\u0161\u00edch a dal\u0161\u00edch sch\u016fzk\u00e1ch a \u00faprav\u00e1ch, nemus\u00edte \u0159e\u0161it, \u017ee to d\u011bl\u00e1te bezplatn\u011b.<\/p>\n\n\n\n<p>V&nbsp;p\u0159\u00edpad\u011b, \u017ee se <strong>pot\u00ed\u017ee objev\u00ed a\u017e v&nbsp;pr\u016fb\u011bhu spolupr\u00e1ce<\/strong>, neznamen\u00e1 to, \u017ee s&nbsp;t\u00edm nic nezm\u016f\u017eete. Lad\u011bn\u00ed pravidel a mantinel\u016f v&nbsp;takov\u00e9m p\u0159\u00edpad\u011b pokra\u010duje i pot\u00e9, co si pl\u00e1cnete.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Vyva\u017ete n\u00e1roky vy\u0161\u0161\u00ed odm\u011bnou<\/h2>\n\n\n\n<p>Ka\u017ed\u00fd m\u00e1 svou cenu. Najd\u011bte si tu svoji, za kterou budete pro n\u00e1ro\u010dn\u00e9ho klienta r\u00e1di pracovat. Nemus\u00edte zv\u00fd\u0161it ve\u0161ker\u00e9 sazby, sta\u010d\u00ed nap\u0159\u00edklad nasadit <strong>vy\u0161\u0161\u00ed tarif za expresn\u00ed zpracov\u00e1n\u00ed<\/strong> po\u017eadavk\u016f nebo za pr\u00e1ci b\u011bhem v\u00edkend\u016f.<\/p>\n\n\n\n<p>U v\u011b\u010dn\u011b nespokojen\u00fdch klient\u016f p\u0159ive\u010fte \u0159e\u010d na neodhadnut\u00ed n\u00e1ro\u010dnosti projektu a p\u0159edlo\u017ete d\u016fvody, pro\u010d zvy\u0161ujete odm\u011bnu za poskytnut\u00e9 slu\u017eby.<\/p>\n\n\n\n<p>P\u0159i vyjedn\u00e1v\u00e1n\u00ed vy\u0161\u0161\u00ed odm\u011bny v\u00e1s nav\u00edc nemus\u00ed t\u00ed\u017eit v\u011bdom\u00ed, \u017ee klient nebude ochotn\u00fd takovou cenu zaplatit a spolupr\u00e1ci ukon\u010d\u00ed. Nedosa\u017een\u00ed dohody zanech\u00e1v\u00e1 m\u00e9n\u011b negativn\u00ed pocit ne\u017e p\u0159\u00edm\u00e9 odm\u00edtnut\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Co s&nbsp;v\u011b\u010dn\u011b nespokojen\u00fdm klientem?<\/h2>\n\n\n\n<p>Schopnost p\u0159ij\u00edmat kritiku se v\u00e1m bude hodit nejen v&nbsp;profesn\u00edm \u017eivot\u011b. Ale v\u017edy jde o tu konstruktivn\u00ed. Pokud c\u00edt\u00edte, \u017ee zp\u011btn\u00e1 vazba se sp\u00ed\u0161 rovn\u00e1 \u00fatoku na va\u0161i osobu i profesn\u00ed dovednosti, slu\u0161n\u011b se vymezte a <strong>zkuste znovu zjistit, jak\u00e1 m\u00e1 klient o\u010dek\u00e1v\u00e1n\u00ed a v&nbsp;\u010dem si mysl\u00ed, \u017ee je nespl\u0148ujete<\/strong>. Kdy\u017e se v\u00e1m nepoda\u0159\u00ed sjednotit pohled na v\u011bc, nen\u00ed ostuda spolupr\u00e1ci ukon\u010dit.<\/p>\n\n\n\n<p>V&nbsp;p\u0159\u00edpad\u011b, \u017ee spolupr\u00e1ci nechcete ani p\u0159esto ukon\u010dovat, zkuste domlouv\u00e1n\u00ed p\u0159esunout do ve\u0159ejn\u00e9ho prostoru (kav\u00e1rna, <a href=\"https:\/\/www.freelance.cz\/blog\/coworking-misto-pro-lepsi-sladeni-prace-a-soukromi\/\">coworkingov\u00e1<\/a> centra), kde budete klidn\u011bj\u0161\u00ed a je velk\u00e1 \u0161ance, \u017ee i hrub\u011bj\u0161\u00ed klienti se budou chovat v\u00edce profesion\u00e1ln\u011b.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Bu\u010fte v\u017edy profesion\u00e1ln\u00ed<\/h2>\n\n\n\n<p>Pokud jste narazili na klienta, se kter\u00fdm domluva v\u00e1zne i po v\u0161emo\u017en\u00fdch snah\u00e1ch, nen\u00ed pot\u0159eba po sob\u011b nechat dupat. Ale rozhodn\u011b to nen\u00ed omluva pro to, abyste chov\u00e1n\u00ed vraceli stejnou minc\u00ed. Nefunguj\u00edc\u00ed spolupr\u00e1ci ukon\u010dete bez jak\u00fdchkoli osobn\u00edch \u00fatok\u016f. <a href=\"https:\/\/www.freelance.cz\/blog\/proc-se-vyplati-budovat-dobre-jmeno-a-jak-si-ho-ohlidat\/\">Dobr\u00e9 jm\u00e9no<\/a> m\u00e1te jen jedno, po\u0161kodit ho kv\u016fli nefunk\u010dn\u00ed spolupr\u00e1ci za to nestoj\u00ed.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Spolupracujete s&nbsp;n\u00e1ro\u010dn\u00fdm klientem, nebo v\u00e1s pr\u00e1v\u011b oslovil potenci\u00e1ln\u00ed klient, u kter\u00e9ho v\u00edte, \u017ee to nebude jednoduch\u00e9? Nau\u010dte se s&nbsp;takovou situac\u00ed pracovat tak, aby ob\u011b strany nakonec byly spokojen\u00e9. Pokud jste&#8230;<\/p>\n<div class=\"more-link-wrapper\"><a class=\"more-link\" href=\"https:\/\/www.freelance.cz\/blog\/jak-zvladat-spolupraci-s-narocnymi-klienty\/\">\u010c\u00edst d\u00e1le<span class=\"screen-reader-text\">Jak zvl\u00e1dat spolupr\u00e1ci s\u00a0n\u00e1ro\u010dn\u00fdmi klienty<\/span><\/a><\/div>\n","protected":false},"author":8,"featured_media":1031,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-1030","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pro-freelancery","excerpt"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.freelance.cz\/blog\/wp-json\/wp\/v2\/posts\/1030","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.freelance.cz\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.freelance.cz\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.freelance.cz\/blog\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.freelance.cz\/blog\/wp-json\/wp\/v2\/comments?post=1030"}],"version-history":[{"count":1,"href":"https:\/\/www.freelance.cz\/blog\/wp-json\/wp\/v2\/posts\/1030\/revisions"}],"predecessor-version":[{"id":1032,"href":"https:\/\/www.freelance.cz\/blog\/wp-json\/wp\/v2\/posts\/1030\/revisions\/1032"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.freelance.cz\/blog\/wp-json\/wp\/v2\/media\/1031"}],"wp:attachment":[{"href":"https:\/\/www.freelance.cz\/blog\/wp-json\/wp\/v2\/media?parent=1030"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.freelance.cz\/blog\/wp-json\/wp\/v2\/categories?post=1030"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.freelance.cz\/blog\/wp-json\/wp\/v2\/tags?post=1030"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}