Hlavní informace
Ref. č.: 202012

Application Specialist / Services

Pozice: Nezadáno

Začátek: 01.12.2020

Konec: Nezadáno

Město: Praha, Česká republika

Způsob spolupráce: Dlouhodobá spolupráce

Hodinová sazba: Nezadáno

Poslední aktualizace: 20.11.2020

 Popis úkolů a požadavky

Key Performance Indicators: • Management and delivery of IceWarp Services (migrations, upgrades, health checks, consultancies, installations, certificate deployments) • Direct communication with the customer • To ensure that all installations are completed in a timely and professional manner and that deadlines are either achieved or exceeded upon • Working with customers and internal teams to ensure operational and service excellence is delivered and maintained • Provide effective IT support services across all clients both onsite and remotely Main responsibilities: • Providing admin and server support • Supporting application team, Partners network and our Cloud infrastructure • Escalating IT issues within the team where necessary • Providing support for identified Level 2 and Level 3 issues where configuration solutions have not yet been documented • Gathering and analysing information about the user’s issue and determining the best way to resolve their problem • Providing on-call support for our SLA customers Relevant Experience and Qualifications: Mandatory: • Experience with Linux administration and basic knowledge of Windows Server • Understanding of SMTP, IMAP, POP3, FTP, HTTP and DNS nice to have • Experience with administration of Active Directory / LDAP nice to have • Knowledge and understanding of databases (we work with MySQL and SQLite) • Knowledge of virtualisation tools (KVM, XEN, VMWARE) • Good organisational, time management and prioritisation skills • Clear written and verbal skills • The ability to communicate confidently and clearly to customers, both written and over the telephone • English/Czech on B2/C1 level


2nd & 3rd Level Support

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