Hlavní informace

Popis úkolů a požadavky

Westhouse is one of the leading international recruitment agencies for the procurement of highly qualified experts in fields such as IT lifecycle management, SAP, engineering, commerce and specialist consultancy.

For our client we are currently looking for a


SAP OSS Ticket Support (m/f/d)

General information
Reference: 168337
Location: Remote
Start: 20.05.2024 (ASAP)
Volume: flexible (~16 hours)
Languages: German, English

Your Skills
- Customer is facing several problems with the address data
- SAP support is solving ticket after ticket but it is not possible to provide a solution on the general problem.

Your Tasks
- Have a first look at the mentioned OSS tickets.
- Do a first discovery call with the customer for clarifying next steps
- Assess customer situation, if looking at OSS tickets and discovery call were not sufficient
- Develop/find the overarching problem. Align with SAP support and SAP product management, if necessary.
- Develop/find a solution for the problem.
- Consultant should be able to tell if these 1-2pd are sufficient after step 1 and 2.

Interested?
We look forward to receiving your application documents in electronic form.

Kategorie