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Join our dynamic international team delivering cutting-edge IT and engineering solutions across EMEA. Eager and adaptable? Join us in Prague to shape our IT landscape and company values. Be part of the journey!
 

JOB DESCRIPTION
 

• Delivering technical support and resolving issues related to computer hardware, software, mobile devices, and other technical products. 
• Recording end-user problems within the ITSM tool. 
• Overseeing and monitoring the progress of ticket resolution to manage backlog effectively. 
• Actively engaging in ongoing service enhancement, which includes creating knowledge scripts and updating training materials. 
• Collaborating closely with on-site IT technicians for swift and efficient technical issue resolution. 

• Proficiency in German and English for daily communication; knowledge of other languages is a plus 
• Advanced expertise in MS Office applications 
• Strong analytical abilities, particularly in troubleshooting 
• Effective communication skills 
• Keen attention to detail and adept at multitasking 
• Team player 

• A diverse array of activities, tasks, and projects 
• Long-term projects for high stability 
• Flexible work arrangements 
• Opportunities for continuous professional development and career growth 
• Friendly and globally oriented work environment

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