IT Operations, Program Management, ITSM.
Hodinová sazba: pouze pro členy
Dostupnost: pouze pro členy
Ochota cestovat: Celý svět
Profesní stav: Freelancer
Poslední aktualizace: 14. 9. 2022
Celkové pracovní zkušenosti:
Jazykové znalosti: Čeština, Angličtina, Francouzština,
Osobní představení
• Provided ITIL compliant Service Management for IT Operations, 24x7x365 globally, across 3 data centers for a logistics company. • Integrated and optimized several fragmented IT systems, landscape and processes, which had accumulated from the organization mergers (M&A) and buyouts. • Defined Digitalization and Automation IT Strategy for the organization and executed several programs globally. Setup Robotics Process Automation (RPA) Center of Excellence and championed its adoption across the organization. • Led key IT programs, major technology transformation and expansion program, globally, for customer support helpdesk. • Implemented Hybrid-IT solution with internal Cloud, Virtual and Physical servers, leading to significant savings in operational costs for Business provisioned services. • Implemented “Knowledge Management” concept, process, toolset and drove the organization towards mass adoption and sustenance. • Led global standardization of the IT infrastructure components, vendors, contracts and procurement process, which significantly reduced the TCO for IT infrastructure.
Dovednosti
Enterprise project management18 ITIL15 Service Management18 Program Management18 People Management18Jazykové znalosti
Čeština
Začátečník
Angličtina
Plynulá znalost
Francouzština
Začátečník