Leader of Customer Support

Customer Success & Operations | CRM/ERP | International B2B | Process Optimization | SaaS-ready I am a customer-focused leader with a strong background in B2B customer support, key account management, and international operations. Over the past several years, I have grown from hands-on customer-facing roles into leadership positions, combining strategic thinking with a genuine passion for people, processes, and service excellence. Most recently, I led the Customer Support team at Showdown Displays Europe, where I oversaw daily operations, mentored team members, and continuously improved service quality. I drove the restructuring and modernization of support processes, built performance metrics and reporting from the ground up, and implemented best practices inspired by international collaboration, including a company assignment in the USA. My focus has always been on efficiency, team motivation, and delivering an outstanding customer experience. I also have a strong passion for travel, both professionally and personally. Working across cultures and markets has continuously strengthened my communication skills, adaptability, and understanding of diverse customer needs—insights I bring into every client interaction and team collaboration.